This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Netvion Infinity Platform, Websites and other portals.
If you see an undefined term in this Privacy Policy (such as "we," "Netvion Infinity Platform," "IoT Platform," "Website," or "Web Portals"), it has the same definition as in our Terms of Service.
When this policy mentions "Netvion Infinity Platform," "we," "us," or "our," it refers to Netvion B.V. and its affiliates and subsidiaries responsible for your information under this Privacy Policy.
1 Information We Collect
We collect and process different types of personal data depending on your interactions with the Netvion Infinity Platform and services.
Personal Data
Personal Data refers to information that can identify an individual, either on its own or when combined with other information. We collect personal data through your interaction with our platform, including:
- Account and profile information (name and email)
- Device and usage information
- Location data
- Smart Device-related information
2 Purpose and Legal Basis for Processing
We process your personal data based on the following legal bases:
Provide You Services
We use your personal data to provide services requested or purchased by you, including access to our platform, control and monitoring of smart devices, and customer support. The legal basis is the performance of a contract with you.
Improve Our Services
We analyse device usage, performance, and other relevant data to enhance the functionality, security, and efficiency of our services.
Non-Marketing Communications
We send essential service-related notifications, including updates to our terms, policies, and security alerts.
Marketing Communications
We may use your personal data to send promotional materials. You may opt-out of these communications at any time.
Personalization
We use collected data to personalize your experience, including product recommendations and targeted content.
Legal Compliance
We process data as required to comply with applicable laws, legal proceedings, regulatory requests, and to enforce our terms and policies.
3 Who Do We Share Your Data With?
We do not sell or rent personal data. However, we may share your personal data with:
- Third-party service providers (e.g., hosting services, payment processors, analytics providers)
- Business partners that provide smart devices or related services
- Affiliates and subsidiaries within Netvion Infinity Platform
- Legal authorities when required by law
- Third parties in business transfers, such as in cases of mergers, acquisitions, or asset sales
- Other parties with your explicit consent
4 Your Rights Related to Your Personal Data
You have the following rights regarding your personal data:
Request access to your personal data that we hold.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data from our systems.
Restrict the processing of your personal data.
Request transfer of your data to another provider.
Object to certain types of data processing activities.
You can exercise these rights through our app or by emailing [email protected]. Verification may be required for security purposes.
5 Information Security Safeguards
We implement security measures to protect your data, including encryption, access controls, and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6 Information Retention Period
We retain your personal data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. After the retention period, we securely delete or anonymize your data.
7 Changes to This Privacy Policy
We may update this policy periodically. If changes are significant, we will notify you via email or through in-app notifications. We encourage you to review this policy regularly to stay informed about how we protect your information.
8 Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal data, please reach out to us:
Your privacy matters to us. We are committed to handling your personal data with care, transparency, and respect for your rights under applicable privacy laws.
Questions or concerns? Contact us at [email protected] — we're happy to help.